Poyraz Toner | Cancellation, Return and Exchange Policy

Cancellation, Return & Exchange Policy

At Poyraz Büro Malzemeleri, customer satisfaction is our top priority. We are committed to providing you with a safe and smooth shopping experience. Below you will find the details of our cancellation, return, and exchange policies.

🟢 Order Cancellation

• You can cancel your order free of charge before it is shipped by contacting our customer service team.

• Once your order has been shipped, it cannot be canceled. In this case, you may proceed with a return request.

🔄 Product Returns

• You can request a return within 14 days from the date of delivery.

• Returned products must be unused, undamaged, in their original packaging, and complete with all accessories.

• Return shipping costs are the responsibility of the customer, except in cases of defective or damaged products.

• Once your return is approved, your payment will be refunded via your original payment method within 3-7 business days.

🔄 Product Exchanges

• Exchange requests can be made within 14 days of receiving your order.

• The product to be exchanged must be unused, undamaged, in its original packaging, and accompanied by the original invoice.

• Shipping costs for exchanges are the responsibility of the customer.

⚠️ Non-Returnable & Non-Exchangeable Products

• Products damaged due to customer misuse

• Products missing original packaging or accessories

• Custom-made or special order products

📞 Support & Contact

For order cancellations, returns, or exchange requests, you can contact us at:

📧 E-mail: info@poyraztoner.com
📞 Phone: +90 (0212) 550 09 09
📍 Address: : Hürriyet, Akgün Sk. No:17-a, 34212 Bağcılar/İstanbul